Returns Information
Return Policy
We want you to be completely satisfied with your purchase. You may return most unworn items in their original condition with tags attached within 30 days of delivery for a refund or exchange. All items must be returned in their original packaging with all tags and labels intact.
How to Return
To initiate a return, please visit our Returns Center at designerpinks.com/returns. You will need your order number and email address used for the original purchase. After completing the online return process, you will receive a prepaid return shipping label via email. Package your items securely and drop off at any authorized shipping location.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-10 business days. You will receive email confirmation when your refund has been issued. Please allow additional time for the refund to appear in your account based on your financial institution’s processing times. Original shipping fees are non-refundable.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. The cost of return shipping will be deducted from your refund amount for standard returns.
Final Sale Items
The following items cannot be returned or exchanged:
- Items marked as “Final Sale”
- Worn, washed, or damaged merchandise
- Items without original tags and packaging
- Products purchased more than 30 days ago
- Intimate apparel for hygiene reasons
Damaged or Defective Items
If you receive a damaged or defective product, please contact our Customer Care team within 7 days of delivery. We will cover all return shipping costs and expedite a replacement or full refund, including original shipping charges.
International Returns
International customers are responsible for all customs fees, duties, and return shipping costs. We recommend using a trackable shipping service with insurance, as we cannot be responsible for return packages lost in transit.
Exchanges
For exchanges, we recommend returning the original items for a refund and placing a new order for your desired styles or sizes. This ensures you receive your new items quickly, as exchange processing may take longer due to inventory availability.
Store Credit Option
For faster processing, you may choose to receive store credit instead of a refund to your original payment method. Store credit is issued immediately upon return approval and never expires.
Return Status Tracking
You can check the status of your return anytime through your account on our website or using the return tracking number provided in your return confirmation email.
Questions?
If you have questions about our return policy, contact our customer service team through the support portal on our website. We’re committed to ensuring your complete satisfaction with our products and services.